Refund policy
Return and Refund Policy for Visuals of Israel
Effective Date: 13/11/2023
Thank you for choosing Visuals of Israel for your printing needs. We are committed to providing you with high-quality products and exceptional customer service. Please take a moment to familiarize yourself with our Return and Refund Policy for printed items.
- Returns
We accept returns for printed items under the following conditions:
1.1. Damaged or Defective Products:
If you receive a damaged or defective product, please contact us within 7 days of receiving the item. To initiate a return, follow these steps:
a. Send an email to visualsofisrael@gmail.com with "Return Request" in the subject line.
b. Include your order number and attach clear photos of the damaged or defective product.
c. Our customer support team will review your request and provide you with further instructions.
1.2. Incorrect Orders:
If you receive an order that is incorrect due to our error (e.g., wrong size, color, or design), please contact us within 7 days of receiving the item. To initiate a return, follow these steps:
a. Send an email to visualsofisrael@gmail.com with "Return Request" in the subject line.
b. Include your order number and details about the incorrect item.
c. Our customer support team will review your request and provide you with further instructions.
1.3. Quality Issues:
If you believe there is a quality issue with your printed item, please contact us within 30 days of receiving the product. To initiate a return, follow these steps:
a. Send an email to visualsofisrael@gmail.com with "Return Request" in the subject line.
b. Include your order number and provide a detailed description of the quality issue.
c. Our customer support team will review your request and may request you to return the item for inspection.
- Refunds
2.1. Refund Eligibility
Refunds will be issued under the following circumstances:
a. Damaged or Defective Products: If your request for a return due to a damaged or defective product is approved, we will issue a full refund, including shipping costs.
b. Incorrect Orders: If your request for a return due to an incorrect order is approved, we will provide a full refund, including shipping costs.
c. Quality Issues: In the event of a quality issue, we will assess the item, and if the issue is confirmed, we will offer a partial or full refund, depending on the severity of the problem.
2.2. Non-Refundable Circumstances
The following circumstances are not eligible for refunds:
a. Change of Mind: We do not provide refunds for products that were ordered correctly and are free from defects.
b. Custom Items: Custom or personalized items are not eligible for refunds unless they are damaged, defective, or incorrect.
2.3. Refund Process
If your return request is approved, we will process the refund using the original payment method. Refunds typically take up to 10 business days to appear in your account, depending on your payment provider.
- Contact Information
If you have any questions or concerns about our Return and Refund Policy or need assistance with a return or refund request, please contact us at:
Email: visualsofisrael@gmail.com
We reserve the right to update or modify this policy at any time. Please check our policy periodically to stay informed of any changes.
By placing an order with Visuals of Israel, you agree to adhere to the terms and conditions outlined in this Return and Refund Policy.
Thank you for choosing Visuals of Israel, and we appreciate your business and cooperation with our policy.